As part of our ongoing commitment for security and better customer service, we are continually reviewing security measures to protect your email and finding more ways to help fight spam. Most of these changes happen behind the scenes and do not require any action on your behalf. Enabling SMTP authentication will ensure that your email will be sent properly.

You will need to enable SMTP authentication for email software. You will also need to enable SMTP authentication for each POP email account that you use to send mail. Step by Step instructions are provided below to make the changes.

Outlook Express

Click on Tools, Accounts, Mail tab.
Highlight the account name, click on Properties, Servers tab.
Verify the full email address is under the Account Name - for example: johndoe@moment.net
Check the “My Server Requires Authentication” button under the Outgoing Mail Server section.
Click on Apply, click OK, click Close to exit the changes.

Once you have completed the steps above, please close down Outlook Express and then restart it to ensure that the settings have taken effect. You may like to send a test message from the account that you just configured to check that SMTP authentication is working.

Outlook 2000

From the Tools menu select Accounts. This will bring up the Accounts window
Select the email account you wish to enable SMTP authentication for and click on the Properties button
Click the Servers Tab
Verify the full email address is under the Account Name - for example: johndoe@moment.net
Select the My server requires authentication checkbox.
Click Next/OK for all windows that are currently open.

Once you have completed the steps above, please close down Outlook and then restart it to ensure that the settings have taken effect. You may like to send a test message from the account that you just configured to check that SMTP authentication is working.

Outlook 2002 (Outlook XP)

From the Tools menu, click E-mail Accounts
Select View or change existing e-mail accounts and click the Next button
Select the email account you wish to enable SMTP authentication for and click the Change button
In the E-mail Accounts window click the More Settings... button
Click the Outgoing Server Tab
Verify the full email address is under the Account Name - for example: johndoe@moment.net
Click to select the My outgoing server (SMTP) requires authentication check box
Click Next/OK for all windows that are currently open

Once you have completed the steps above, please close down Outlook and then restart it to ensure that the settings have taken effect. You may like to send a test message from the account that you just configured to check that SMTP authentication is working.

Outlook 5 for Mac
Outlook Express 5.01 users
The SMTP authentication feature is missing in Outlook Express 5.01 for Mac.

This has been updated in versions 5.06 and onwards as released by Microsoft.

A free download of the updated version can be found on the MicroSoft website by clicking here.

In order to enable SMTP authentication in Outlook 5 for Mac, please follow the steps below:

From the Tools menu, select Accounts, that brings up the Accounts window
Double-click on the email account that is listed on the Mail tab, that brings up the Edit Account window
In the Sending Mail section, click on the Click here for Advanced Options button (it may be hard to see)
Verify the full email address is under the Account Name - for example: johndoe@moment.net
Click to select the SMTP server requires authentication checkbox
Click the bullet Use same settings as incoming mail server
Click Next/OK
Once you have completed the steps above, please close down Outlook and then restart it to ensure that the settings have taken effect. You may like to send a test message from the account that you just configured to check that SMTP authentication is working.

Eudora (for Mac)

From the Special menu choose Settings
Click on Sending Mail
Verify the full email address is under the Account Name - for example: johndoe@moment.net
Check the Allow Authorization checkbox
Click OK
Once you have completed the steps above, please close down Eudora and then restart it to ensure that the settings have taken effect. You may like to send a test message from the account that you just configured to check that SMTP authentication is working.

Eudora (for Windows)

From the Tools choose Options
Click on Getting Started
Verify the full email address is under the Account Name - for example: johndoe@moment.net
In the SMTP Server (Outgoing) area check the Allow Authentication checkbox
Click OK
Once you have completed the steps above, please close down Eudora and then restart it to ensure that the settings have taken effect. You may like to send a test message from the account that you just configured to check that SMTP authentication is working.

Netscape 7.1

From the Edit menu, select Mail & Newsgroup Account Settings
Select Outgoing Server (SMTP)
Check the Username and password checkbox
Enter your username - full email address; for example: johndoe@moment.net
Click OK for all windows that are currently open
Once you have completed the steps above, please close down Netscape and then restart it to ensure that the settings have taken effect. You may like to send a test message from the account that you just configured to check that SMTP authentication is working.

If none of the email clients shown above matches what you use or you need additional help; please contact Tech Support at: 1-800-970-6638, or in Blanco 833-1021

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