1. What is FTP?
FTP (File Transfer Protocol), a standard Internet protocol, is the simplest way to exchange files between computers on the Internet and is one way to update (delete, rename, move, and copy) files on a server. It can be used with a simple command line interface (for example, from the Windows MS-DOS Prompt window) or with a commercial program that offers a graphical user interface.

2. Why can't I login/upload with FTP?
If you receive an error when logging in, please double check the address, Momentum Online username, and password that you are using. Remember that your Momentum Online username must be all lower case and that your password is also case sensitive. You may contact us by phone to confirm this information, as well. When you contact us for confirmation, please be sure that you are an authorized contact on the account and be prepared to verify your identity so that we can ensure the security of your account.

3. When can I upload/publish my Web pages?
You may upload/publish your Web pages as soon as your account has been created or configured.

4. How do I transfer files to my Web pages?
You can upload your files via FTP. Should you need an FTP program, we recommend and support the following clients (which you may download by clicking on the link or from various archives.):

You may also visit or for the programs.

5. Where do I publish/upload my Web pages?

• Server Access is : FTP
• FTP Host is: ftp.moment.net
• The Host Directory or folder is: public_html
• Login is : your username
• Password is : your password

Please call or e-mail webmaster@moment.net for assistance.

Dreamweaver
Example for FTP Information

6. What is my web site address?
Your web site address is http://www.moment.net/~your username

7. How do I use an FTP client?

8. What does a 404 Error message mean?
When you receive this error message from your Web browser, it indicates that the Web page you are attempting to view does not exist on the server. You might receive this error message for the following reasons:

• Misspelled file name or directory
  Make sure that the address you typed in your Web browser has no misspellings.

• Broken Link
  Your HTML code is calling a file that does not exist where the code expects to find it. Make sure that the URLs in your code correspond exactly to the path to the file or directory on the server. For instance, the URL might be http://www.something.com/folder1/page.htm. However, the file your code is asking for, called page.htm, is actually in a folder called folder2. Since your code is looking for page.htm in folder1 it cannot find the file and the page won't be visible. This can be corrected by moving the file page.htm to folder1 or by recoding your HTML so as to direct Web browsers to folder2.

9. I uploaded my pages, but I can't see them. Why not?
A possible reason is that your homepage (the first page of your Web site) is misnamed. That file must be named index.html or index.htm. This is case sensitive, so be sure the filename is all lower case. Also, be sure that this file was not uploaded into a subfolder. If it is in a subfolder, you won't be able to see the Web site.

On most personal webpages, by default, an index.html page is already made, it says:

Test Home Page Hello World! This is your default web page. This file is named index.html. When you access your home directory with http://www.moment.net/~your username, index.html is the file shown by default. For uploading files into your web site, put all files into the public_html subdirectory.

If the html program builder you are using, puts an htm extension instead of the html extension, the index.html greetings page will need to be removed. When the web site http://www.moment.net/~your username is called up it will pull up index.html over the index.htm.

10. I uploaded a new version of my Web site. Why do I still see the old version?
The changes you make to your site should take place immediately after successful uploading or publishing. Any delay in displaying the new updates is either the result of an unsuccessful upload or caching in your Web browser. It is always a good idea to clear the cache on your browser when making changes to your Web site.